Planning funeral arrangements for a loved one can be stressful and expensive, but new findings from Funeralocity show that price is not the determining factor when selecting a funeral home online. Compiled from data collected from online transactions on Funeralocity.com, a third-party comparison website for funeral homes launched in the Metro-Atlanta region in May, results show that consumers are looking beyond price when arranging funeral services to focus on quality and convenience. In addition, nearly half of online shoppers are looking to preplan their funerals. Due to the strong demand, Funeralocity is expanding into 24 of the top metropolitan markets by the end of the year. “Families aren’t looking for bargain basement prices when it comes to making funeral arrangements for a loved one,” said Funeralocity CEO and founder Ed Michael Reggie. “Price is only one factor. They’re looking for value, quality and convenience combined with price and they are looking for it online.” During the first five months of the comparison website being available, consumers using Funeralocity to find a funeral home purchased funeral and cremation services that ranged from direct cremations to elaborate funerals costing more than $15,000. Funerals were referred to Funeralocity Excellence Program members, funeral homes that have been vetted by the company and who have their funeral homes highlighted on the site, and non-participating funeral homes. Consumers receive an on-the-spot rebate for selecting a Funeralocity Excellence Program member. “We’ve received leads from Funeralocity.com from families that didn’t know where to turn to for funeral arrangements,” said Jeffrey Wages of Wages and Sons Funeral Home and Funeralocity Excellence Program participant. “They were motivated by the same concerns for their loved ones as any of our walk-in customers. We were able to plan funerals that reflected their needs.” Kevin R. Marcy, owner of Georgia Funeral Care & Cremation Services said he was surprised by the effectiveness of Funeralocity. “I joined the Funeralocity Excellence Program because of its ability to drive new business at no risk to my business,” Marcy said. “Funeralocity is moving market share for me.” Reggie said more than 100 funeral homes have signed up to participate in the Funeralocity Excellence Program and take advantage of the growth in online funeral home shopping and consumer shopping trends. “In an online survey commissioned by Funeralocity in August, 76 percent of those that visited Funeralocity had never made funeral arrangements before. More than half didn’t know what providers to use, let alone what decisions needed to be made. The internet is an important resource to consumers to help educate them on the process and also allow them to compare funeral homes,” Reggie added. “Our job is to help them find the right funeral home to meet their needs by providing them with the information they want.” By the end of 2017, Funeralocity will be available in Atlanta, Baltimore, Cincinnati, Cleveland, Columbus, Fresno, Jacksonville, Las Vegas, Los Angeles, Miami, New York City, Orlando, Phoenix, Portland, Richmond, Riverside, Sacramento, San Diego, San Francisco, Seattle, St. Louis, Tampa, Virginia Beach and Washington D.C. Funeral directors interested in learning more about Funeralocity are invited to stop by booth # 3430 at the NFDA International Convention and Expo in Boston, Oct. 29-Nov. 1, 2017. Funeralocity representatives will be available to discuss the benefits of participating in the Funeralocity Excellence Program. Funeral directors also can learn more about participating at funeralocity.com/funeraldirectors. About Future Factory Funeralocity is the latest venture of Future Factory. A privately-held company based in New York, Future Factory creates and manages startups. Future Factory brings management, capital and ideas together to invest in, grow and run smart businesses. Future Factory has successfully started and run companies involved in banking, healthcare, software, book publishing and other ventures. It currently manages a clinical trials research company and Funeralocity, a dynamic marketplace for funeral services on the internet. For more information, go to futurefactory.com. Funeralocity Finds Consumers Who Shop Want More than Low Prices from Funeral Homes published first on YouTube via Tumblr Funeralocity Finds Consumers Who Shop Want More than Low Prices from Funeral Homes
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Today FrontRunner Professional has announced a new integration with C&J Financial that will streamline the insurance assignment and claims process, saving time for funeral directors. Continuing a commitment to saving funeral homes time and money, this latest integration allows funeral directors to create an account with C&J Financial through their existing FrontRunner platform and initiate insurance assignment claims straight from the death record. The integration is designed to improve the efficiency and accuracy of the claim submission process. “At FrontRunner our goal is to help funeral homes and their staff be more efficient. The integration between our system and C&J Financial is just the latest way we are helping our clients achieve this by using information already entered in their system, and making sure they do not have to manually enter it again.” says Jason Truesdell, President of FrontRunner Professional. “Our one-write logic is consistent throughout all of our software, taking away the need for funeral directors to spend their time filling out multiple forms, doing extensive paperwork and, instead, enabling them to focus energy on helping families. Now all they need do to start an insurance claim is complete a one-time registration through our platform and they can begin initiating claims,” continues Truesdell.
“From our newly re-designed Assignment Funding Management System, Mobile Upload feature, automated analytics reporting and legendary customer service, C&J’s FAST FUNDING® insurance assignment program is designed to help funeral directors achieve maximum efficiencies. This integration will allow C&J customers that employ FrontRunner’s platform to save more time by simply entering the data once and it will provide FrontRunner clients even faster processing and funding of their insurance claims.” Founded in 1996, C&J Financial is the leading provider of insurance assignment funding in the United States and joins a list of companies that have joined with FrontRunner to help funeral homes same time and money by using one integrated piece of software. FrontRunner is the leader in innovative technology and marketing solutions designed to help funeral professionals run their business more efficiently and excel in their local markets. For more information about what FrontRunner can do for your firm, contact us at 1-866-748-3625.To learn more about C&J Financial visit www.CJF.com or to learn more about FrontRunner Professional visit www.1FrontRunner.com. FrontRunner Professional Announces Integration With C&J Financial published first on YouTube via Tumblr FrontRunner Professional Announces Integration With C&J Financial LifeArt has opened its latest “Innovation Centre” in Gloucester. The state of the art facility will produce LifeArt’s internationally accredited coffins for the UK market. His Royal Highness, Prince Richard, Duke of Gloucester today officially opened what is the world’s greenest and most advanced coffin manufacturing facility, based on the outskirts of the city. The royal visitor, accompanied by Lord-Lieutenant of Gloucestershire Dame Janet Trotter, unveiled a plaque before being given a tour of the Innovation Centre. With traditional “old style” timber & MDF coffin manufacturers closing operations, around the world, LifeArt is breathing new life into the industry with the world’s leading biodegradable, eco-friendly, personalisable coffins. LifeArt has partnered with local Queen’s Innovation Award winning company Flexmort Limited and is the ONLY coffin manufacturer expanding globally. The funeral industry is renowned for being conservative, but the sector has been revolutionised with the arrival in the UK of LifeArt. The company, which began in Australia in 2004, produces light weight EnviroBoard coffins which reduce emissions by up to 70%. LifeArt is the only coffin specifically designed for the increasing cremation market. Unlike timber, MDF or particle board coffins, LifeArt contains no carcinogens such as formaldehyde and after cremation leaves clean white ash not black ash. The advantages don’t stop there, EnviroBoard, is sourced from recycled FSC offcuts and waste making it the world’s leader in environmentally clean coffin technology. Mike Grehan is the President and CEO of LifeArt International, “LifeArt has been designed with affordability and the environment in mind….. We have had authorities around the world test and verify the strength, durability and effectiveness of our coffins. The result is noticeable, not just in minimising carbon footprint, but in the purity of the cremated remains.” UK funeral directors have been quick to take to LifeArt, not just because it answers the growing demand for greener funerals, but because it is affordably priced. LifeArt is also much lighter and easier to handle and accommodates a range of designs. “People can’t believe it’s not actually timber. We have invested in technology to ensure our design standards lead the industry globally”, says Mike. The manufacturing process itself is much easier than working with MDF or particleboard. Materials utilised are chosen for their suitability for cremation. LifeArt prides itself on always pushing the innovation boundaries to make sure it is uses the greenest materials. Simon Rothwell Managing Director of LifeArt UK says “We are have established supply arrangements with a various funeral directors throughout the UK. There is genuine enthusiasm from the industry, because they recognise the public demand for affordable prices and green alternatives. If the first funeral were being held today, LifeArt would be the only choice, because it is designed for cremation.” UK Coffin Revolution published first on YouTube via Tumblr UK Coffin Revolution Legacy.com, the world’s top destination for people seeking obituaries and funeral service information, announced today that it has entered into an exclusive partnership with Narrative Science, the leader in advanced natural language generation, to develop ObitWriter℠. ObitWriter℠ leverages Quill, the Narrative Science advanced natural language platform, to create a first-of-its-kind tool that helps funeral directors and families easily create obituaries for placement in local newspapers. Legacy.com is best known for bringing newspaper obituaries online, and in the process helping millions of people share the news with their local communities. A national survey indicates that 9 out of 10 people are interested in placing a newspaper obituary. Qualitative research indicates the process of writing an obituary is difficult and stressful for families. ObitWriter℠ guides family members though a simple, interactive format that generates a complete, publish-ready custom obituary in minutes. The obituary text can easily be distributed to family and friends for review, saved for any finishing touches or published directly to a newspaper via partner links on Legacy.com. “We think everyone deserves a proper obituary, but most need help writing one,” said Stopher Bartol, Legacy.com’s founder and CEO. “ObitWriter is a breakthrough that simplifies this important task for families and the funeral directors serving them.” “Wherever there is a need to create personalized communications at scale, Quill can help,” said Nick Beil, chief operating officer at Narrative Science. “We are excited Legacy.com is applying our innovative technology to achieve its important mission of preserving life stories for generations to come.” ObitWriter℠ is being previewed for the first time publicly at the National Funeral Directors Association Annual Convention in Boston on Oct. 30, 2017, as the Expo Hall opens. Legacy.com expects to make the service available broadly and at no charge, beginning in the new year, to make the process of creating and placing obituaries easier. About Legacy.com Legacy.com is the global leader in online obituaries with over 40 million visitors a month and ranked as a Top 50 domain in the U.S. by Quantcast. Through the Legacy.com, Tributes.com and Legacy-iA brands, the company provides support and obituary-related services to more than 1,500 newspapers and 4,000 funeral homes in the United States, Canada, Australia, New Zealand, U.K., and Europe to help people express condolences and share remembrances of loved ones. Legacy.com‘s partners benefit from unparalleled scale and expertise that enables the delivery of industry-leading products, innovative e-commerce solutions, and award-winning customer service. Legacy.com is headquartered in Evanston, Illinois. Visit www.legacy.com for more information. About Narrative Science Narrative Science is the leader in advanced natural language generation (Advanced NLG) for the enterprise. Quill, its Advanced NLG platform, learns and writes like a person, automatically transforming data into Intelligent Narratives—insightful, conversational communications full of audience-relevant information that provide complete transparency into how analytic decisions are made. Customers, including Credit Suisse, Deloitte, MasterCard, PricewaterhouseCoopers, USAA and members of the U.S. intelligence community, use Intelligent Narratives to make better business decisions, focus talent on higher-value opportunities and improve communications with their customers. For more information, contact: LEGACY.COM SHARES FIRST LOOK AT OBITWRITER℠ AT NFDA CONVENTION published first on YouTube via Tumblr LEGACY.COM SHARES FIRST LOOK AT OBITWRITER℠ AT NFDA CONVENTION BATESVILLE, Ind., October 23, 2017 – Batesville has an exciting lineup of new products, innovative solutions and special events planned for the 2017 National Funeral Directors Association (NFDA) Convention and Exposition, October 29 – November 1 in Boston, Massachusetts. A long-time supporter of NFDA, Batesville is proud to be the educational sponsor for the second consecutive year. “NFDA has done an outstanding job in building an agenda that is tailored to the issues and opportunities faced by today’s funeral professionals,” said Troy Turner, SVP of Sales and Marketing for Batesville. If learning is one of your goals when attending the conference, I’m confident you won’t be disappointed.” New products are another area where Batesville is stepping forward. According to NFDA, 87 percent of attendees said new products and services are the primary reason they attend the annual convention. Batesville will have an expansive display of more than 40 caskets and cremation products thoughtfully designed with features – and at prices – that are attractive to today’s consumers. “We know that families value personalization as a way to honor their loved ones, and are excited to present several new or enhanced products that make it even more affordable,” said Turner. This includes two 18 gauge steel models and a new 20 gauge steel unit – all available in multiple colors. For families who prefer wood, Batesville is featuring its popular Barnett distressed wood casket, the Holton distressed wood memento chest and the new Bennington rustic urn. Turner explains how Batesville is taking a different approach to serving today’s families with a line of “dual disposition” wood caskets specially-designed to be used for burial or cremation. “By serving both needs, these versatile products give funeral directors more choices for families without having to add inventory or place products in two different selection rooms,” Turner says. Innovation is not limited to Batesville products. The company has a new booth packed with interactive demo stations showcasing some of its latest technology solutions and value-added offerings, including the dynamic imaging capabilities in its Meaningful Selections digital selection tool and the new FamilyShare collaboration solution. FamilyShare can help funeral directors create stronger connections with family members earlier in the arrangement process, share and capture information faster and enhance the family’s overall experience. For a complete NFDA experience, there is something special each day, including:
For more information, visit www.Batesville.com/nfda2017. ABOUT BATESVILLE Batesville (www.Batesville.com), a wholly-owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry, offering a comprehensive portfolio of Burial Solutions, Cremation Options, Memorial Solutions and Technology Solutions. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Batesville Offers Impressive Lineup of New Products and Digital Solutions at 2017 NFDA Convention and Expo published first on YouTube via Tumblr Batesville Offers Impressive Lineup of New Products and Digital Solutions at 2017 NFDA Convention and Expo Some people like just a cold glass of milk and others enjoy simply cookies; but when you put them together, that’s where the magic happens. It’s the same thing with social media and PR. Use just one, you’ll get decent results but use them together, with a strategy, and you will expand your funeral home’s or cemetery’s visibility. Social Media = Milk Think of social media as the milk. It’s become the foundation of deathcare marketing in 2017. As a funeral professional, you must be on social media. If you don’t think you need to be on social media, consider the fact that there are over 250 million active social media users in the US. How can you afford not be on social media and miss out on this potential market? Which platform is best? Simple – it’s the one you are most comfortable with and the one that you will engage on. That is the key to success in social media. You want your families to get to know you so they want to call you when the need arises. Know the platform and use it to its highest potential on a regular basis. Pick a platform and just start. If you are using social media, make sure you are using that platform to its fullest capabilities and get the best bang for your time buck by getting the most out of it. PR = Cookies Now for the cookies. Sweeten your marketing plan by adding in publicity. What is known for certain is that more visibility means more families and that means more calls. You’re growing your visibility with social media and now by adding in publicity, you’re making it all happen much faster and to a larger audience. Start locally. Local media loves to cover stories about local businesses. Make your funeral home or cemetery newsworthy. “New” is the key word here. If you’re a new funeral home or have a new significant hire or a new location – that is newsworthy. Did your cemetery win an award? Those are all topics that interest local media. What is your expertise and how can you share that in a newsworthy manner? What value can you provide a media outlet’s audience in sharing what you know? You want to hook the journalist in with your email’s subject line so they will want to read more and open your email. Look at magazine covers for great hook examples. People get paid for you to make an impulse purchase in the grocery store check-out line based on the article title/hook on the cover. What can they say that will make you want to buy the magazine to read the article? Also, think about the news programs on television when they say, “Coming up next…” That is a hook. The thing that will make you stay through the commercials to hear the next story. This approach is the key to publicity success. By pitching the media in this way, you will be light-years ahead of your competition and journalists will be thrilled to work with you because you’ve just made their job that much easier. Social Media + PR = Milk & Cookies The final step is combining the milk and cookies. When you find the right journalist, connect with them on social media. If they are active on Twitter, follow them, retweet them, share their work and comment on their stories. Do the same on Instagram. Connect on LinkedIn by saying you’ve read or watched their work and you welcome the opportunity to connect. Become a valuable resource for them. Build relationships through social media so that when you pitch, you are a warm lead versus a cold one. This last step is the secret sauce. The media is pitched all the time but very few people take the time to get to know the journalist. Do your research on both the media outlet and the journalist so you can be a valuable resource to them versus just another misguided and boring pitch. Joe Weigel is the owner of Weigel Strategic Marketing, a communications firm focused on the funeral profession that delivers expertise and results across three interrelated marketing disciplines: strategy, branding and communications. You can visit his website at weigelstrategicmarketing.webs.com. He also can be reached at 317-608-8914 or [email protected]. Social Media and PR – Go Together Like Milk & Cookies published first on YouTube via Tumblr Social Media and PR – Go Together Like Milk & Cookies Editor’s note: We received this blog post from Mark and publish it as we feel it raises matters of great concern to funeral consumers and practitioners alike. Out of courtesy, we provided the NAFD with an advance copy and invited them to comment. We were advised that their legal team required several statements made by Mark in his original post to be removed, and he has obliged by doing so. His post below is amended accordingly. We have been supplied with an official response from NAFD President Alison Crake which we are required to publish in full. This response can be found below Mark’s observations. Guest post by Mark Binnersley, Communications Consultant ‘The NAFD – what is its point? I care deeply about the funeral profession. I care even more about how we treat bereaved people. So it is depressing to see the National Association of Funeral Directors in the midst of a protracted existential crisis. From what I witnessed as an employee between spring 2016 and summer 2017, it seemed like it didn’t know whether it wanted to be a trade association or a regulator. Any dreams the NAFD might have of becoming regulator in Scotland are unlikely to get out of the starting blocks. There’s no way the Scottish Government is going to allow funeral directors to mark their own homework. And quite right too. Self-regulation often fails because industries have a tendency to put their own vested interests before public protection. It’s an indisputable fact. The association should certainly think carefully before making any calls for regulation of the funeral profession in England and Wales. I take the view that it is wiser to see how regulation in Scotland pans out before wishing it on English colleagues, and crucially to respect the vote against “regulation by Government” by members at the association’s annual conference in 2016. Besides, has anyone asked officials in Whitehall whether they would like to regulate English or Welsh funeral directors? No. And to my mind there is no appetite. Anyone who thinks regulation of funeral directors might stand a chance of becoming Government business amid the shambles that is Brexit would have to be seriously deluded or suffering from a clinically-problematic overinflated ego. If I were a small, independent member of the NAFD, I would also be wondering what the point of the association is and, with an inflation-busting 5 per cent subscription increase planned for 2018, would be considering the following three questions. Firstly, is the NAFD going to help my business grow? Well, it’s not going to refer funerals to me, so that answer to that question has to be no. Secondly, what protection does membership offer my business? It hasn’t managed to stop regulation in Scotland and it hasn’t halted the spread of local authority trading. The reason it hasn’t been able to influence either of these developments is because it cannot afford to alienate its larger members. For your Co-operative Funeralcare, Dignity and Funeral Partners, regulation and local authority contracts represent an opportunity. Faced with a situation like this, the NAFD has little choice but to offer its support or make nuanced opposition at local level. Like a heroin addict, the association is hooked on the big boys’ subscription fees. And thirdly, what is the NAFD doing to raise public awareness of the advantages of asking one of its members to conduct a friend’s or relative’s funeral? The issue of public profile is being scarily overlooked as a result of the association’s obsession with regulation in Scotland. Many members join the NAFD because they are led to believe that putting the lion logo in their shop window makes them look like they adhere to a set of standards. However, just as many members know that the NAFD brand has near zero profile and the sticker means very little to your average bereaved member of the public. Indeed, an independent YouGov poll, commissioned by the NAFD, showed that only 7 per cent of people had heard of the association. The NAFD really needs to develop a campaigning culture when it comes to public relations. If it is to truly add value to its members, it should run a series of public information campaigns aimed at raising its profile and showing people the benefits of choosing an NAFD member over non members. It should be out and about at public events, talking to its members’ potential clients. For some reason, it seems to prefer reactive PR, which is good for self-assurance but does diddly squat for one’s profile. There’s no hope of this changing whilst the association obsesses over regulation. But if as a result of statutory regulations it is no longer to be seen as the upholder of industry standards – certainly in Scotland – then what is it for? Other sectors – take for instance insurance – seem to find space for their trade association(s) to co-exist alongside regulation and continue to add value to members. Another question members ought to be asking relates to staff resignations. Six employees have left or announced early retirement from the association since June this year. The NAFD needs to be doing much more to promote its CPD and lobbying activity and show the public, through concerted campaigns, what a good funeral director looks like. There are plenty of them in membership of the NAFD. Sadly, their interests are being overlooked because the association doesn’t seem to know what it’s for at the moment. I’ve written this blog in order to start a conversation, as someone who cares about the funeral world and more importantly the vulnerable people it serves. I wonder what founder Henry Sherry would make of it all.’ Response to above by Alison Crake, NAFD President ‘Mark Binnersley made many positive contributions to the work of the NAFD, during his short time in our employment, which makes his short sighted and poorly informed assessment of our work all the more surprising and disappointing. He has dramatically overstated both his level of influence and access to information during his time with the NAFD in suggesting that, after working with the profession for only a year at a junior management level, he had assumed greater knowledge and strategic insight than funeral directors who are caring for bereaved people on a daily basis – many of whom have been in business for generations. He was certainly aware of some key developments which took place during his tenure and contributed his thoughts towards decision making, but he was by no means any kind of lone voice of reason and there were many discussions and decisions made, at a more senior level, which he simply was not party to. In addition, given that Mark has not been in the NAFD offices since late June, almost four months ago, he is unaware of any significant or strategic developments during that time, rendering his views somewhat outdated. Nevertheless, I would like to address some of the key points in Mr Binnersley’s blog post. Far from being in the midst of an ‘existential crisis’, I am sure the bereaved families who look to the Good Funeral Guide (GFG) for guidance would be reassured to know that the NAFD, which oversees standards for 80% of the UK’s funeral directors, is quite clear and resolute about its core purpose but, equally, remains unafraid to talk to a wide community of stakeholders, in a time of change, to make absolutely certain that it is meeting the evolving needs of bereaved people, as well as the needs of the funeral directors that care for them. Equally, his assertions that the NAFD had ‘dreams’ of becoming a regulator in Scotland bear no resemblance to reality. Certainly we were, and remain, prepared to be a statutory regulator if ever the need arises, building on our current, respected, self-regulatory role. However, our main priority is to work with the Scottish Government as closely as possible on the implementation of regulation to ensure that it is proportionate, assists funeral directors in delivering high standards and acts in the public interest. Mr Binnersley is right, there is little appetite for regulation in Westminster at present and we’ve never called for it. However, in a YouGov survey in 2016, 80% of Britons said regulation of the funeral profession was important and therefore it would be remiss of us not to demonstrate our experience as an effective self-regulator to Government, highlight to our members the possibility that it might one day come, and work with them to ensure they maintain the highest possible standards of operation, irrespective of which organisation is overseeing their work. I am sure GFG readers would also be reassured to know that, as a not-for-profit organisation, the 5% subscription increase that he refers to will be ploughed into additional education resources to train funeral directors to the highest standards, into our inspections and standards regime, and into planned initiatives that will provide even more information and support to the public when they experience a bereavement. For more than 90% of our members, the increase represents less than £1 a week extra for each funeral home they own and, as a result, the proposed increase was comprehensively backed, by members of all shapes and sizes, at our half year AGM last week. We can always do more, but that is true of all organisations. However, the NAFD has been transparent in its commitment to evolve in the face of the changing needs of families, Government and our members, and I do not understand why Mr Binnersley feels this to be a bad thing? Although he was aware of these conversations during his time with the NAFD, he resigned without being involved in any level of decision-making about the way forward. I do feel I should point out to Mr Binnersley that, in 112 years of the NAFD, its’ role has never been to ‘refer business’ to its members. We are not a sales promotions agency and this fundamental misunderstanding, on his part, of our role within the profession, only emphasises his lack of authority to speak on these matters. The NAFD’s role is to provide advice and support; to promote and monitor adherence to our Code of Practice and Code of Professional Conduct; to build relationships with Government and speak on members’ behalf; to use its collective buying power to help members run their businesses effectively and to signpost the public towards both sensible information and the details of all NAFD members in their local area. I am immensely proud to be President of such a progressive, determined and supportive organisation. The NAFD is also democratic, with our members all having one vote, irrespective of size and led by an Executive Committee, drawn from all sections of the profession, with small independent funeral firms representing 60% of the committee’s membership. I am sorry that Mark has chosen to criticise from the outside, rather than shape the profession’s future from within. As a funeral director of 38 years, the ongoing wellbeing of the families I care for, across Teesside, are the reason I do this job and I know that this sense of duty is true of the vast majority of NAFD members. The fact that we choose to pool our collective experience, expertise and resources, under the umbrella of the National Association of Funeral Directors, in service to bereaved families across the UK, should give GFG readers confidence to know that they can turn to an NAFD member in their time of need and know they will be professionally and compassionately cared for.’
The lion rampant? published first on YouTube via Tumblr The lion rampant? Passare is pleased to announce the launch of a two-way integration with Answering Service for Directors (ASD) that is helping funeral professionals improve operational efficiency and service to families. “We’re thrilled to be working with ASD to help our clients become even more efficient and streamlined in their operations,” said Chris Baber, VP and Chief Product Officer for Passare. “This is a real-time integration with ASD, which means there are no delays in getting the information that is needed to the people who need it. It’s a seamless integration from Passare to ASD.” Passare is a software as a service (SaaS) platform that offers funeral homes an innovative collaboration platform along with a robust funeral home administration solution, accessible anytime, anywhere, from any Internet-connected device. The collaboration platform also provides the industry’s only software solution that allows families to communicate with one another and their funeral director in real time, which enhances customer satisfaction and gives families the tools and flexibility to enter information at their own pace. Through the integration with ASD, Passare is eliminating the need for duplicate data entry into different systems. In addition, first call information gathered from ASD will be transferred into Passare’s case management system automatically, ensuring that funeral home clients always have the most up-to-date information at their fingertips. “Our funeral home clients who are using Passare will now be able to save time and reduce data entry tasks with Answering Service for Director’s FuneralSync™ Interface. This integration allows your funeral home to transfer funeral service information to and from ASD or pull First Call information directly into your system,” said Kristine Soderland, Technical Analyst with ASD. “Our team at Passare is very excited to be able to offer this two-way integration to our clients who use ASD’s services,” added Baber. “At Passare, we are dedicated to creating the best-in-class funeral home software service in our industry, and this integration is simply a part of that mission.” Passare is an innovative tool that allows funeral homes to connect with their clients and better meet their needs. For more information, visit Passare online at www.passare.com. ABOUT PASSARE: Passare, Inc., is a privately held Software as a Service (SaaS) company offering the only cloud-based funeral arrangement and collaboration platform in the funeral profession. Passare’s online system is helping funeral directors reimagine the funeral experience for the families they serve. With Passare, funeral directors can connect and communicate with families anytime, anywhere, from any Internet-connected device. To learn more about Passare and to hear more from our nationwide network of funeral providers, please visit www.passare.com. ABOUT ASD: ASD – Answering Service for Directors has created a new class of answering service for the funeral profession. Family owned and operated since 1972, ASD blends state-of-the-art technology with an extensive, 6-month training program focusing on compassionate care. The company’s custom-built communication systems and sophisticated mobile tools were designed solely to meet the needs of funeral professionals. By offering funeral directors unmatched protection for their calls, ASD has redefined the role of an answering service for funeral homes. For more information, visit www.myASD.com or call 1-800-868-9950. Passare Launches Two-Way Integration with Answering Service for Directors published first on YouTube via Tumblr Passare Launches Two-Way Integration with Answering Service for Directors Funeral Nation 091 — BREAKING NEWS!!! A new service introduced to the Funeral Industry and the boys talk about National Funeral Directors Association which starts in a little over a week! Also, the WTF is a great funeral home advertisement. Title sponsor: http://www.cjf.com/ C&J, FRONTRUNNER, and BOSTON TALK! | FUNERAL nation 091 published first on YouTube via Tumblr C&J, FRONTRUNNER, and BOSTON TALK! | FUNERAL nation 091 There are more than 12,000 bodies buried in historic Fairview Cemetery. Among the headstones dating back to 1881, you’ll find some of the leading families of Albuquerque and New Mexico: Deitz, Galles, Ross, Harwood, Huning, and others. Increase your knowledge of Albuquerque’s history by learning about those resting in peace in this cemetery. The tour […] via Tumblr Oct. 22: Tour Historic Fairview Cemetery |
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